1. Definitions

“Supplier” means Beacon Management Solutions (BMS)

“Customer” means the organisation purchasing Fortis

“Software” means the Fortis ITSM platform

“Services” means support, maintenance, and any agreed enhancements

“Agreement” means these Terms and Conditions, together with the Commercial Proposal and any SOW

2. Scope of Supply

The Supplier agrees to provide:

Access to the Fortis ITSM platform

Configured modules as defined in the Scope of Supply

Support and maintenance services (as per SLA)

Optional enhancements (if agreed separately)

3. Licence Grant

Use of the Software is governed by the End User Licence Agreement (EULA).
No ownership of the Software is transferred to the Customer.

4. Commercial Terms

Fees are as defined in the Commercial Proposal

Payment terms: [e.g. 30 days from invoice]

Late payments may incur interest in line with UK statutory regulations

5. Delivery & Access

Software is provided via secure hosted or agreed deployment model

Access credentials will be issued to authorised users only

Delivery timelines are defined in the proposal or SOW

6. Customer Responsibilities

The Customer shall:

Ensure authorised and appropriate use of the system

Maintain security of user credentials

Provide accurate data inputs

Comply with applicable laws and security policies

7. Support & Maintenance

Support provided in accordance with the agreed SLA

Includes incident resolution, updates, and minor fixes

Excludes major feature development unless contracted

8. Security & Compliance

Fortis is designed in line with secure-by-design principles

Customer remains responsible for:

Data classification

Operational security policies

Supplier will implement reasonable technical and organisational safeguards

9. Intellectual Property

All IP rights remain with the Supplier

Customer is granted a limited, non-exclusive, non-transferable licence

Customer shall not:

Reverse engineer

Copy or resell the software

Modify without permission

10. Data Protection

Each party shall comply with applicable UK GDPR

Customer retains ownership of its data

Supplier acts as a data processor where applicable

11. Liability

Supplier liability is limited to the value of the contract

Supplier is not liable for:

Indirect or consequential loss

Loss of business or revenue

Nothing excludes liability for fraud or negligence causing death/injury

12. Termination

Either party may terminate if:

Material breach occurs

Insolvency or inability to pay debts

Upon termination:

Access to the system will be revoked

Customer data will be returned or deleted (as agreed)

13. Force Majeure

Neither party is liable for failure due to events outside reasonable control.

14. Governing Law

This Agreement is governed by the laws of England and Wales