Unified ITSM Processes:

• Incident Management - rapid triage, routing and SLA tracking.

• Problem Management - Root cause analysis and known error database.

• Change Management - Controlled change workflows and approvals.

• Service Request Management - Self-service portal.

• Asset Management - Full lifecycle management, warrant and contract tracking.

• CMDB - Relationships mapping, dependency modelling, service visibility.

• Knowledge Management - Searchable articles, guided resolution paths and help guides.

• Reporting and Analytics - Dashboards, trends and compliance.

• Configuration Management System - Baseline configurations, lifecycle stages, document storage.