1. Licence Grant

The Supplier grants the Customer a:

• Non-exclusive

• Non-transferable

• Revocable licence

to use the Fortis platform for internal business operations.

2. Permitted Use

Users may:

• Access and use the platform for ITSM activities

• Configure workflows within permitted boundaries

• Generate reports and manage service data

3. Restrictions

Users must NOT:

• Reverse engineer or decompile the software

• Copy, distribute, or resell

• Attempt to bypass security controls

• Use the software for unlawful purposes

4. User Management

• Customer is responsible for all user accounts

• Licences are limited to agreed user numbers

• Shared accounts are prohibited unless agreed

5. Availability

• The Supplier will use reasonable efforts to ensure uptime

• Planned maintenance windows may apply

• No guarantee of uninterrupted service

6. Updates & Enhancements

• Supplier may deploy updates and improvements

• Some features may change over time

• Major enhancements may require additional fees

7. Data Ownership

• All customer data remains property of the Customer

• Supplier does not claim ownership of operational data

8. Security

• Users must follow security best practices

• Any suspected breach must be reported immediately

9. Termination of Licence

Licence may be terminated if:

• Terms are breached

• Payment obligations are not met

Upon termination:

• Access will be revoked immediately

10. Warranty Disclaimer

Software is provided:

• “As is”

• Without warranty of uninterrupted or error-free operation

11. Limitation of Liability

Liability is limited in line with the main contract terms.

12. Governing Law

This Agreement is governed by the laws of England and Wales.